Hey there! Ever had one of those moments where you just wanted to chat with someone real about a product? That’s exactly how we feel too. At Eliteasole, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. In fact, our founder still replies to emails personally (though he might take a day or two during peak seasons!).
Whether you’ve got a question about sizing, need help with an order, or just want to share your thoughts on our latest collection—we’re all ears. Here’s how you can reach us:
Fun fact: Last month, one customer called about a sizing issue at 5:55pm on a Friday—our team stayed late just to make sure they got the perfect pair before the weekend. That’s the kind of service we believe in.
Honestly? Some of our best product ideas came from customer emails. Like that time Sarah from Portland suggested wider width options—now it’s one of our most popular features. So don’t hold back!
Prefer typing? Try our live chat during business hours (look for the little icon in the corner). Or if you’re old-school like some of us, that contact form below works just fine too.
"I wasn’t sure about the color online, so I called—the guy who answered knew every detail about the leather sourcing. Sold me right then!"
- Marcus T., repeat customer since 2022
P.S. If you’re reaching out about an order, having your order # handy helps us help you faster. But no worries if not—we’ll figure it out together.
